{"id":26708,"date":"2023-08-10T09:55:35","date_gmt":"2023-08-10T02:55:35","guid":{"rendered":"https:\/\/www.mceasy.com\/customer-management\/"},"modified":"2024-08-22T10:32:48","modified_gmt":"2024-08-22T03:32:48","slug":"customer-management","status":"publish","type":"page","link":"https:\/\/www.mceasy.com\/en\/solution\/customer-management\/","title":{"rendered":"Customer Management"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;45abc34c-7526-4e75-8f17-10582e683883&#8243; background_image=&#8221;https:\/\/www.mceasy.com\/wp-content\/uploads\/2023\/08\/customer-management-banner-desktop.webp&#8221; background_last_edited=&#8221;on|phone&#8221; background_image_phone=&#8221;https:\/\/www.mceasy.com\/wp-content\/uploads\/2023\/08\/customer-management-banner-mobile.webp&#8221; background_enable_image_phone=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;031ab0ec-17c2-4c7a-a947-a30a954ca048&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;2257ee96-5cbf-466f-8b85-e49240437cc7&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;<\/p>\n<h1>Tingkatkan Kinerja melalui Manajemen Pengiriman<br \/>dan Akselerasi Operasional<\/h1>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h1>Tingkatkan Kinerja melalui Manajemen Pengiriman dan Akselerasi Operasional<\/h1>\n<p>&#8221; content_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;27207fdf-d85d-48d8-99a9-4ea4c38fefe4&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Creating the Best Experience for Customers<\/h1>\n<p>Ensuring customer satisfaction and trust by providing real-time access to vehicle and delivery locations. Fast and accurate[\/et_pb_text][et_pb_code _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script><!-- [et_pb_line_break_holder] -->jQuery(document).ready(function( $ ) {<!-- [et_pb_line_break_holder] -->\t\t<!-- [et_pb_line_break_holder] -->    $(document).on('click', '.popup', function(event){<!-- [et_pb_line_break_holder] -->    event.preventDefault();<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->\t\t<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;0aa6d67e-e639-4d07-8ccc-caa50352432a&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/www.mceasy.com\/demo\/solusi\/?utm_source=google&#038;utm_medium=solusi&#038;utm_campaign=customer-management&#8221; button_text=&#8221;Request Demo&#8221; button_alignment=&#8221;right&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;f793ec0f-207a-4ea8-a151-7b5aedf57f1d&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/wa.me\/6281233504586?text=Hello!%20I%20would%20like%20to%20learn%20more%20about%20McEasy&#8217;s%20Customer%20Management%20solution.&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;WhatsApp Now&#8221; button_alignment=&#8221;left&#8221; module_class=&#8221;tombol cta-200-2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;f793ec0f-207a-4ea8-a151-7b5aedf57f1d&#8221; background_layout=&#8221;light&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-b3ccb402-ed15-4080-91d5-b1cf69259fc3&#8243; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-b3ccb402-ed15-4080-91d5-b1cf69259fc3%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;db64188c-8c70-44d3-a822-1f266f40e0a0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;59d8d4ee-6183-4290-9db1-dd660e195d7c&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;order: 2;&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;5c248671-db59-438d-abcc-743de8c0f18f&#8221; global_colors_info=&#8221;{}&#8221;]Updating Delivery Status[\/et_pb_text][et_pb_text content_tablet=&#8221;<\/p>\n<h2>Informasi, komunikasi,<br \/>dan administrasi lebih rapi<\/h2>\n<p>Pembuatan order dan penjadwal pengiriman lebih<br \/>cepat dengan TMS. Selalu terhubung dengan<br \/>pengemudi melalui Smart Driver App. Komunikasi<br \/>dan alokasi tugas jadi lebih mudah.<\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h2>Informasi, komunikasi,<br \/>dan administrasi lebih rapi<\/h2>\n<p>Pembuatan order dan penjadwal pengiriman lebih cepat dengan TMS. Selalu terhubung dengan pengemudi melalui Smart Driver App. Komunikasi dan alokasi tugas jadi lebih mudah.<\/p>\n<p>&#8221; content_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;d50719d9-d55c-4b9d-8cd4-e1f1c04f2014&#8243; global_colors_info=&#8221;{%22gcid-6b7decf6-10ea-43ec-a156-d0567e8cb107%22:%91%22text_text_color%22%93}&#8221;]<\/p>\n<h2>Transparent with Real-time Reports<\/h2>\n<p>Let customers track and update delivery status easily, including real-time location and cargo details[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;order: 1;&#8221;][et_pb_image src=&#8221;https:\/\/www.mceasy.com\/wp-content\/uploads\/2024\/02\/customer-management-1-update-status-pengiriman.webp&#8221; title_text=&#8221;customer-management-1-update-status-pengiriman&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;baa82442-7272-43de-bfb8-bd31313780d5&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.mceasy.com\/wp-content\/uploads\/2024\/02\/customer-management-2-share-lokasi.webp&#8221; title_text=&#8221;customer-management-2-share-lokasi&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;5c248671-db59-438d-abcc-743de8c0f18f&#8221; global_colors_info=&#8221;{}&#8221;]Location Sharing[\/et_pb_text][et_pb_text content_tablet=&#8221;<\/p>\n<h2>Pantau lokasi dan status armada kapan pun dan<br \/>dari mana pun<\/h2>\n<p>Fitur Geofence dari Live View menampilkan detail<br \/>kendaraan dan pengemudi. Mudah memantau<br \/>armada, antisipasi keterlambatan, dan<br \/>menjaga kepuasan pelanggan.<\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h2>Pantau lokasi dan status armada kapan pun dan<br \/>dari mana pun<\/h2>\n<p>Fitur Geofence dari Live View menampilkan detail kendaraan dan pengemudi. Mudah memantau armada, antisipasi keterlambatan, dan menjaga kepuasan pelanggan.<\/p>\n<p>&#8221; content_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;d50719d9-d55c-4b9d-8cd4-e1f1c04f2014&#8243; global_colors_info=&#8221;{%22gcid-6b7decf6-10ea-43ec-a156-d0567e8cb107%22:%91%22text_text_color%22,%22text_text_color%22,%22text_text_color%22%93}&#8221;]<\/p>\n<h2>Easily Share Current Location with Customers<\/h2>\n<p>Maintain customer trust by quickly and precisely providing access to order location[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;9b6899fa-68a7-46cb-90b9-ab30e7287f09&#8243; background_color=&#8221;#FFFFFF&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;9862b1c0-a732-4466-bf5f-7575a3583d32&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;bb7e6730-152e-47e3-8c77-bac5ea64e1a3&#8243; global_colors_info=&#8221;{}&#8221;]Trusted by Many[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;fd6afd3f-81c4-415b-99a6-0b25d5f76b0d&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Our client&#8217;s experience<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;704ba0c1-dbf1-4344-b654-26a2615d24d4&#8243; background_color=&#8221;gcid-b3ccb402-ed15-4080-91d5-b1cf69259fc3&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{%22gcid-b3ccb402-ed15-4080-91d5-b1cf69259fc3%22:%91%22background_color%22%93}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.mceasy.com\/wp-content\/uploads\/2024\/02\/client-jbl-james-budi.webp&#8221; title_text=&#8221;client-jbl-james-budi&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_testimonial author=&#8221;James Budiarto&#8221; job_title=&#8221;Director&#8221; company_name=&#8221;PT Jasa Berdikari Logistics&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;b8d283d9-7198-4d64-9806-296191c5be31&#8243; body_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]&#8221;Previously, we conducted manual monitoring by asking drivers for their positions, and sometimes they were difficult to reach, resulting in inaccurate information provided to clients. 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Fast and accurateUpdating Delivery StatusTransparent with Real-time Reports Let customers track and update delivery status easily, including real-time location and cargo detailsLocation SharingEasily Share Current Location with Customers Maintain customer trust by quickly and precisely providing access to order locationTrusted by ManyOur client&#8217;s experience&#8221;Previously, we conducted manual monitoring by asking drivers for their positions, and sometimes they were difficult to reach, resulting in inaccurate information provided to clients. However, since using Fleet Management, we can monitor the fleet directly and provide accurate information to clients.&#8221;Customer LoyaltyIncrease customer satisfaction with McEasy Customer Management Build stronger business relationships, provide easy and transparent access for customersFAQAsk Us Anything Want to know how our solutions can help your business? 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