PT Diraja Trailindo Successfully Reduces Downtime and Increases Productivity by 30%

The use of Live View, Reminder Service, and Fleet History features has increased customer loyalty for PT Diraja Trailindo and made it easy to schedule fleet services.

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Live View

Successfully provided accurate real-time delivery locations to customers.
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Service Reminder

Successfully provided information on fleets requiring service.
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Fleet History

Successfully identified issues in case of delivery challenges.

Challenge

PT Diraja Trailindo, a container and heavy equipment transportation company, faced challenges in reporting fleet positions every 4 hours to their 70+ clients in Java and Sumatra. Delays in servicing 123 fleet units and difficulties in evaluating deliveries resulted in operational inefficiencies and decreased productivity.

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The inefficient operations had an impact on non-productivity.
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The Solution

Live View

PT Diraja Trailindo addresses customer complaints regarding fleet positions with the Live View feature. This feature allows their customers to independently monitor the fleet’s positions.

The use of this feature has also successfully increased weekly productivity by 30% per fleet, resulting in higher customer loyalty for PT Diraja Trailindo

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“Since using the Live View feature, our customers can now track their orders themselves. Our customer loyalty has also increased as fleet productivity has improved by 30% per week.”
Irwan

Operational Manager, PT Diraja Traillindo

The Solution

Service Reminder

“Service delays and challenges in scheduling fleet maintenance are no longer issues after using the Reminder Service feature.

The implementation of the feature has helped PT Diraja Trailindo become more organized in scheduling and anticipating fleets that require servicing.”

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“Maintenance has become more regularly scheduled because of Service Reminder featur on McEasy Platform.”
Irwan

Operational Manager, PT Diraja Traillindo

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The Solution

Fleet History

The absence of records and travel history has been solved by the feature Fleet History.

Upon using this feature, PT Diraja Trailindo were able to find the roots of each delivery problem according to location and route history recorded in Fleet History.

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“Delivery challenges are easily identified with Fleet History feature”
Irwan

Operational Manager, PT Diraja Traillindo

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Success Story

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